These Terms and Conditions set out the basis on which World of Swimming provides swimming lessons. They are designed to be clear, fair, and consistent across all venues.
By making a booking or payment, you confirm that you have read, understood, and accepted these Terms and Conditions.
1. About World of Swimming
World of Swimming provides weekly swimming lessons only. We do not currently offer holiday intensives or ad-hoc bookings.
Lessons are delivered across multiple venues and locations. Each venue has its own pool-specific rules, which must be followed in addition to these Terms.
We provide lessons for:
All bookings, payments, cancellations, and account management are handled through Soakly.
2. Communication
All enquiries must be directed to the World of Swimming office or the relevant Swim Manager. Please do not rely on messages passed to teachers, pool helpers, or venue staff.
Swim Manager / Location Emails:
Main Office Emails:
We will use the email address and phone number held on your Soakly account. It is your responsibility to ensure these details are correct and kept up to date.
3. Booking Format
All lessons run on a continuous weekly programme during term time only.
Lessons do not run during:
You will not be charged for lessons that do not take place during these periods.
By booking a place, you are reserving a weekly class slot, not individual lessons.
Lessons continue month to month unless cancelled in line with our cancellation policy.
Class structure, ratios, and teaching approach may vary by venue.
4. Payments
All weekly lessons are paid by monthly direct debit via Soakly.
Direct debits:
Your class place is not secured unless payment is active and up to date.
If a direct debit fails:
World of Swimming reserves the right to suspend lessons if an account falls into arrears.
We are not responsible for missed lessons due to failed payments or incomplete account setup.
5. Cancellation Policy (Weekly Lessons)
This policy applies to all swimmers and all venues.
To cancel weekly lessons:
No refunds or credits are given for unused lessons within a paid month.
If notice is received after 5:00pm on the 20th:
Immediate cancellation is not available for weekly lessons.
6. Lesson Cancellations by World of Swimming
Lessons may occasionally be cancelled due to pool closures, staff illness, or circumstances outside our control.
Where a lesson is cancelled by us:
If a lesson has started and more than 10 minutes have been completed, it is classed as delivered.
7. Attendance & Missed Lessons
World of Swimming does not offer freezing or pausing of weekly lessons.
However, where a swimmer is unable to attend lessons due to medical reasons, including operations or significant medical issues, missed lessons may be refunded.
All medical refund requests:
Medical refunds are considered on a case-by-case basis, are not guaranteed, must be agreed in advance where possible, and cannot be backdated.
If you are unable to attend your regular lesson for any reason:
World of Swimming does not offer catch-up lessons under any circumstances.
8. Pool Rules & Venue Rules
All swimmers, parents, and spectators must follow:
Venue rules may differ between locations. It is your responsibility to familiarise yourself with them.
Failure to follow pool rules may result in removal from lessons without refund.
9. Swimwear & Equipment
10. Medical Conditions & Additional Needs
All medical conditions or additional needs must be disclosed via Soakly.
This includes, but is not limited to:
Failure to disclose relevant information may place swimmers and staff at risk and removes liability from World of Swimming.
11. Photography & Filming
Any breach will be treated seriously and may result in removal from the programme.
Parents and guardians are responsible for their children at all times outside of the lesson itself.
World of Swimming is not responsible for:
13. Data Protection
We use Soakly to manage bookings and customer data.
All data is handled in line with GDPR regulations and is not shared outside of what is necessary to deliver lessons safely.
14. Complaints
Any complaints should be submitted in writing to:
info@worldofswimming.co.uk
Complaints will be handled fairly, professionally, and confidentially.
15. Changes to These Terms
World of Swimming reserves the right to update these Terms and Conditions.
The latest version will always apply and will be published on our website. Continued attendance and payment confirms acceptance of any updated terms.
Non‑acceptance of these Terms may result in lessons being withdrawn at the discretion of World of Swimming.
Updated- January 2026
